Top 10 FAQs
Here's a list of our ten most frequently asked questions.
Frequently Asked Questions
1. Why do some items have shipping restrictions?
Well, you see, some places (states, even countries) just won’t allow certain ingredients to be imported. In those situations, we’ll simply remove any such items from your order. And don’t worry—you won’t get charged for ‘em. Read more on shipping restrictions.
2. When will I receive my order with standard shipping and fast delivery?
Your standard shipping order should get to ya in about 2-5 business days after headin’ out from the warehouse. Now, for an extra $2.99, you could ask for fast delivery—usually arriving in about 1-4 business days after shipping. You can count on in-stock items bein’ ready to ship within 48 business hours.
3. Can I return or exchange an empty bottle?
There’s a good question! Read all about our 100% Money Back Guarantee.
4. How many promotional offers can I use at one time, where do I find the offer code in an email and how can I tell if it's been applied to my order?
We’ll let ya apply one promotion with each order. All the prices and discounts you see will reflect the most recent promotion you’ve clicked or entered. Keep in mind that some items are excluded from promotions, as stated on their page. To apply the promotional offer codes in emails, just go ahead and click through the Swanson® promotional email to receive the featured discount. Or if you prefer, you can type the code from the email into the Promo/Source Code box in checkout. Lookin’ for more info? Visit our terms of service page. You can also check for your applied discount and find out just how much ya saved by going to your cart or the checkout screen and looking above the Order Total.
5. How do I add or remove an item from my order?
We’d love to hear from ya! Just contact us via chat or phone as soon as possible, and we’ll be able to update your order if it hasn’t already been processed. Your shipping confirmation email will reflect any changes made.
6. Why do I have multiple pending charges on my debit/credit card?
We place an authorization request on your credit or debit card account for the full total of each order, just to verify the account being used to pay for the order is open and has sufficient funds. Don’t worry—your account isn’t actually charged until your order ships. Multiple charges will appear if separate shipments are sent within one order. If you have any questions about the way your financial institution handles authorization requests, feel free to contact their customer service department for assistance.
7. What does the date on my Swanson® bottle mean?
All our Swanson® brand products include a Best By date and/or a Manufactured (MFG) date. A “Best By” date indicates that the product will successfully meet the claims on its label up to the date given. Our products undergo rigorous stability testing to determine the most accurate dating for all finished products. Now, a “Manufactured” date lets ya know when the product was bottled. Generally speaking, supplements are considered stable at full potency for about 2-3 years from the manufactured date. Most liquid supplements and probiotics are typically stable for about one year from the manufacture date. This doesn’t include food items or topical/cosmetic products (creams, lotions, shampoo, etc). Learn more about Manufactured Dates.
8. I received an email stating my first order must ship to my billing address. Why is this?
Like many online companies, Swanson® uses the billing address to verify the authorized use of the payment on the order. Your billing address needs to match the data present with the bank or credit card company. Think of it as an extra layer of protection for everyone involved.
9. My order reached $29. Why am I still being charged $7.99 for shipping?
Free standard shipping requires a minimum merchandise total of the dollar amount stated in your email promotion (after any discounts or sales taxes). The merchandise total excludes gift certificates, delivery insurance, charitable donations and non-applicable items. So, sometimes the grand total may seem to have reached $29, but to get the free shipping deal, it’s important to make sure the actual merchandise total reaches that minimum number.
10. How do I reset my password?
Click here to reset your password.
My question wasn't answered.
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